Responsible Gaming
at mnok — Play Safe

mnok is an adult-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any promotional activity on the platform. This rule applies without exception to all players accessing mnok from Bangladesh and any other jurisdiction.

During the Know Your Customer (KYC) verification process — which is mandatory before your first withdrawal — mnok will verify your date of birth against a government-issued identity document such as a National ID card, passport, or driver's licence. Any account where the registered holder is found to be under 18 years of age will be permanently suspended. Any funds deposited by an underage player will be returned to the original payment method (bKash, Nagad, Rocket, or Upay account) where technically feasible, minus any bonuses claimed.

Protecting minors is a shared responsibility. If you share a device or internet connection with individuals under the age of 18, mnok strongly recommends using device-level parental control software such as Net Nanny, Kaspersky Safe Kids, or your device's built-in screen time and content restriction features to prevent access to gambling websites.

Gambling is meant to be an entertaining leisure activity. For the vast majority of players, it remains exactly that. However, for some individuals, gambling can become a compulsive behaviour that negatively affects finances, mental health, work, and personal relationships. Recognising the early warning signs is the first step towards getting back in control.

Ask yourself honestly whether any of the following statements apply to your gambling behaviour:

Self-exclusion is a formal request for mnok to prevent you from accessing your account and participating in any gambling activity on the platform for a chosen period. It is one of the most powerful tools available to players who feel their gambling is becoming difficult to control. The programme is entirely voluntary, confidential, and free of charge.

Available self-exclusion periods at mnok:

• 30-day cool-off: A short-term break suitable for players who want to pause and reassess their habits.
• 90-day exclusion: A medium-term exclusion that allows time to seek professional guidance and rebuild healthier habits.
• 180-day exclusion: A six-month exclusion for players who need a substantial break from the platform.
• Permanent exclusion: A lifelong ban from the mnok platform. This option is irreversible and cannot be reversed by the player at any point in the future.

During any active self-exclusion period, the following apply without exception: your account login is disabled; all pending bonuses and promotional eligibility are suspended; all marketing communications (email, SMS, in-platform notifications) are halted; and any withdrawal of an existing positive balance can be processed by contacting [email protected].

Setting financial limits is one of the most practical steps any player can take to ensure gambling stays within their personal budget. mnok provides granular limit controls that apply across all payment methods — including bKash, Nagad, Rocket, Upay, and USDT deposits — giving you a consistent safety net regardless of how you fund your account.

Types of financial limits available:

• Daily deposit limit: Caps the total amount you can deposit into your mnok account within any rolling 24-hour period.
• Weekly deposit limit: Caps the total amount deposited within any rolling 7-day window.
• Monthly deposit limit: Caps the total amount deposited within any calendar month.
• Loss limit: Caps the net amount you can lose (deposits minus withdrawals) over a daily, weekly, or monthly period. Once your loss limit is reached, further wagering is paused until the limit period resets.
• Wager limit: Caps the total value of bets you can place over a given period, independent of your win/loss outcome.

Important rules governing limit changes:

• Decreasing a limit takes effect immediately — it cannot be reversed or overridden for 24 hours.
• Increasing a limit is subject to a 24-hour cooling-off period before the higher limit becomes active. This is a deliberate safeguard to prevent impulsive in-session decisions from undermining your protection.
• Limits are denominated in BDT (Bangladeshi Taka, ৳). For USDT deposits, the equivalent Taka value at the time of deposit is applied against your limit.

Extended gambling sessions without breaks can impair judgement and lead to decisions that you might not make with a clearer head. mnok's session control tools are designed to inject natural stopping points into your play and to give you timely reminders about how long you have been active on the platform.

Session controls available to all mnok players:

• Reality check reminders: Set a reminder to pop up on screen after every 30, 60, or 90 minutes of continuous play. The reminder displays your net result for the session and asks whether you wish to continue. You must actively choose to continue — the session does not resume automatically.
• Session time limit: Set a hard cap on the length of any single playing session. When the limit is reached, you are automatically logged out. This is distinct from a reality check — it terminates the session rather than prompting a choice.
• Time-out (short break): A temporary account suspension of 24 hours, 48 hours, or 7 days. During a time-out, you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out expires automatically and your account is restored without any action required on your part.
• Login session history: View a log of all recent login times, session durations, and devices used to access your account. This helps you build an accurate picture of how much time you actually spend on the platform versus how much you think you spend.

All session and time-out controls are accessible from Account Settings > Responsible Gaming in your mnok dashboard. Changes to session limits take effect immediately for reductions, and after a 24-hour cooling-off period for increases.

The following table provides a consolidated reference for all responsible gaming tools available to mnok players. Every tool listed below is accessible free of charge directly from your account dashboard without needing to contact support.

If you believe gambling has become a problem for you or someone you know, reaching out for help is the most important step you can take. mnok's support team is available 24/7 and is trained to handle responsible gaming conversations with sensitivity, discretion, and zero judgement.

In addition to mnok's own support channels, a number of independent professional organisations offer confidential counselling, financial guidance, and crisis support for individuals affected by problem gambling.

Responsible gaming is not an afterthought at mnok — it is embedded into the way the platform is designed, operated, and improved. We believe that a sustainable, trustworthy gambling platform is one where players feel empowered to make informed choices, where protective tools are easy to find and genuinely effective, and where no player ever feels pressured to gamble beyond their means.

Here is what mnok commits to as part of its responsible gaming framework:

• Strict age verification: We verify the age of every player before processing a withdrawal and reserve the right to request identity documents at any stage of the account lifecycle.
• No targeting of vulnerable players: mnok does not send bonus or promotional communications to accounts that have active deposit limits, active time-outs, or have recently contacted support regarding gambling concerns.
• Staff training: All customer support agents receive training on responsible gaming indicators, how to approach sensitive conversations, and how to escalate cases to the compliance team.
• Transparent game information: All games on mnok display their theoretical return-to-player (RTP) percentage and volatility rating so players can make informed decisions about the games they choose to play.
• Regular responsible gaming prompts: mnok periodically sends responsible gaming reminders to all active players — not just those who have flagged a concern — as part of normalising safe gambling behaviour across the platform community.
• Continuous improvement: We review our responsible gaming tools and policies on a regular basis, incorporating player feedback and industry best practices to ensure our safeguards remain effective and relevant.

mnok serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand the cultural and financial context in which our players live, and we take seriously our responsibility to ensure that the entertainment we provide never becomes a source of genuine harm. If you have suggestions for how we can improve our responsible gaming provisions, please share them with us at [email protected].